Question 1

How quickly can you fix my motor failure?

Accepted Answer

We offer immediate dispatch for motor failure issues. In most cases, our certified technicians can arrive within 1-2 hours during business hours, and we provide 24/7 emergency service for urgent situations. Most motor repairs are completed within 1-2 hours once we're on-site, depending on the complexity. We stock common motor parts on our service vehicles, which means we can often complete repairs in a single visit without waiting for parts.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can be caused by several factors: age and wear (most motors last 10-15 years), power surges that damage electrical components, overheating from lack of ventilation or continuous use, stripped gears from forcing a stuck door, and improper installation or maintenance. Regular maintenance can extend motor life significantly. Signs of impending motor failure include unusual noises, slow movement, intermittent operation, or the motor running but the door not moving. If you notice any of these symptoms, it's best to have a professional inspection before complete failure occurs.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options for new custom garage door installations. We understand that a quality custom door is a significant investment in your home, which is why we've partnered with leading financing providers to offer: 0% interest options for qualified buyers, low monthly payment plans, quick approval process (often same-day), and no prepayment penalties. During your free consultation, our team will discuss all available financing options and help you find a payment plan that fits your budget. Contact us today to learn more about making your dream garage door affordable.

Question 4

What types of garage doors do you install?

Accepted Answer

We install all types of garage doors including aluminum, steel, wood, composite, and fiberglass doors. We offer a wide range of styles from traditional raised panel to modern contemporary designs, including custom Spanish colonial style doors with decorative iron grilles. Our team can help you choose the perfect door that matches your home's architecture and meets your functional needs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removing the old door, installing the new door and hardware, setting up the opener, and thorough testing. Complex custom installations may take longer. We always provide a time estimate during your consultation.

Question 6

Do you offer same-day emergency service?

Accepted Answer

Yes! We offer 24/7 emergency garage door service with immediate dispatch. If your garage door is stuck, off-track, or has a broken spring, our emergency team can usually arrive within 1-2 hours. Call our emergency line anytime, day or night, for fast assistance.

Question 7

What is included in your preventive maintenance service?

Accepted Answer

Our comprehensive preventive maintenance service includes: visual inspection of all door components, lubrication of rollers, hinges, and springs, testing and adjustment of spring tension, safety sensor testing and alignment, opener inspection and adjustment, weatherstripping inspection, balance testing, and a detailed report of your door's condition with recommendations.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year. However, if your door sees heavy use (more than 4-5 cycles per day), bi-annual maintenance is advisable. Regular maintenance extends the life of your door, prevents costly emergency repairs, and ensures safe operation for your family.

Question 9

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are factory trained and certified by major garage door manufacturers. We are fully licensed, bonded, and insured for your protection. Our team undergoes ongoing training to stay current with the latest garage door technologies and safety standards.

Question 10

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all installations and repairs. This covers both parts and labor. Many of the products we install also come with manufacturer warranties that extend beyond our service warranty. We'll explain all warranty coverage during your consultation.

Question 11

Can you match my home's architectural style?

Accepted Answer

Absolutely! We specialize in matching garage doors to your home's architectural style. Whether you have a colonial, craftsman, contemporary, or any other style home, we offer custom design options including various materials, colors, window configurations, and decorative hardware. Our design consultation is free and can help you visualize the perfect door for your home.

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